Can I register on your website?
We are happy for all sizes of business, charities, schools and crafters to register on our website. This website was set up with you all in mind to give you wholesale prices without the usual restrictions which apply to wholesale accounts. We offer no MOQ (minimum order quantity) allowing you to purchase as little or much as you require. We also offer Royal Mail as a shipping option and Paypal as a payment method which are not traditionally offered by wholesale. Our up to date inventory should provide a great introduction to wholesale for those of you starting out.
Can I add to my order?
We're unable to add to a completed order however, we can help you place a second order which the warehouse can send out with the original order which in most cases will save paying shipping fees twice.
I want to make a change to my order.
If your order has not already been dispatched we can edit your order within reason. If you want to change a colour or size, change a product for a different product of the same value we can help. Contact us via your order using the 'Send Message' button (available with registered accounts only), your message will be flagged at the warehouse. If you checked out as a guest please phone and if necessary leave a voicemail so that we can get back to you with assistance.
I want to cancel my order.
If you've changed your mind that's fine. You can cancel your order at any time before dispatch. Contact us via your order using the 'Send Message' button (available with registered accounts only), your message will be flagged at the warehouse so they know not to fulfil your order.
If you checked out as a guest please phone and if necessary leave a voicemail and/or send a cancellation request via the contact page of our website we will then contact you with assistance. As this method is not flagged on your order the warehouse will not have knowledge of your request and may have already dispatched your order.
Incomplete Order
We have a system in place which should prevent you receiving an incomplete order. Orders are sent in their entirety, however, should you believe an item/s is missing from your order please contact us immediately, within 7 days of receipt. We will arrange a stock take of the product/s in question as well as check the weight of your shipped package recorded with the courier against the weight of the order. This will confirm your item is missing and we'll arrange for the missing item/s to be shipped in the next day's shipment.
Wrong or Faulty Item Received. What's my options?
If you are unlucky enough to receive the wrong item or a faulty item please contact us immediately, within 7 days of receipt. We will arrange a free collection and replacement sent upon receipt of the returned item only. Should you decide to keep the item we will consider the matter closed. You can read more about our Shipping and Returns Policy here.
Refunds
As a rule refunds of small amounts (under £100) are made to store credit, which sits in your registered account ready to be used against your next purchase with us. Refunds over £100 will be made to your payment method unless you advise you prefer the store credit.
I was out when delivery was attempted, how do I get my package?
You will appreciate shopping wholesale is slightly different to purchasing retail. Our Shipping and Returns page clearly states you must make yourself available to receive your purchase. This is irrespective of you choosing standard or express delivery. Royal Mail will attempt delivery once and then you must collect from your local depot or rearrange delivery. Express delivery will attempt delivery twice, you will then be asked to collect from your local depot or the package will be returned to sender. In both cases your shipping fee is non refundable.
There's a join in my trim!
Some manufacturers will have a join in the trim. We have no way of knowing which roll or card of trim, ribbon or lace has a join. It is standard practice within the industry and while we endeavour to purchase quality and British manufactured where possible, as this is standard practice it is not considered a fault with the item. We do not inspect each roll or card of trim we receive. You are accepting this as standard when purchasing wholesale.
Marabout Boa Length
Marabout feather boa comes to us in bags of 10 meters. When purchasing by the meter the longest continuous length you will receive from us is 10 meters.
Can you send me a sample?
I'm sorry we no-longer offer a sample service. However, our products are so competitively priced and most can be purchased in small quantities, therefore, we encourage you to purchase a small quantity with your next order so that you might view the colour and quality before placing a bulk order.
Can I collect my order?
If you're local you can collect your order and avoid shipping fees. Simply choose 'Collection' as your shipping option and we'll be in contact to arrange a convenient time to collect your order. All appointments are weekday mornings between 8:30am - 12pm.
What are your warehouse opening times?
The warehouse is open Monday - Friday 8:30am - 12pm (noon). Please make an appointment before coming to avoid disappointment.
How do I receive the discount?
When we have a discount offer available the website will automatically inform you as items are add to your basket. The website will update you how much more you need to spend to receive the discount. This appears at the top of the page while shopping and again at checkout.
The colour isn't the same as last time I ordered.
We do not guarantee colour shade continuity in different orders. A product you purchase today is not guaranteed to be exactly the same colour shade or dye lot as the same product ordered previously or in the future. We will endeavour to send the same shade when ordering multiples of a colour in a single transaction, if we encounter a problem we will notify you before dispatch. We therefore, advise you purchase wisely when ordering to complete a project to avoid disappointment. Receiving a different colour shade is not considered a faulty item.