We happily accept returns within 30 days of delivery. We will offer you a refund to store credit for small sums under £100 or a refund to your payment method as soon as possible (usually the same day we receive the returned goods). We want you to be 100% happy with your purchase and the service you receive from Scanlansarts. If you encounter any problems please contact us immediately (within 7 days of receipt), so that we might resolve any issues you are experiencing. When returning unwanted goods please enclose your name, address and order number.
Scanlansarts will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
If you need to return an item, open a return request via your order. Alternatively, Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
Shipping UK Mainland
We strive to ship all orders received by 6am the same day, this excludes weekends and bank holidays. We pride ourselves on efficient delivery service to our customers. We use Royal Mail Fully Tracked 24 or a courier of our choice. Heavier or large items will be sent with a courier of our choice. In the unlikely event there is a problem with your order we will always contact you as quickly as possible to remedy the situation.
To minimise delays please ensure there is someone available to accept the delivery between 9am and 6pm Monday to Friday. You will receive automatic tracking updates to your mobile or email address. If you find you are no-longer available to accept delivery, simply use the link provided in your text or email to re-arrange delivery at a time more convenient to you.
It is your responsibility to ensure someone is available to accept your delivery. If your purchase is too large for your letterbox a 'While you were out' card may be left for you to rearrange delivery or collection, alternatively your post-person may leave your package with a neighbour. In such cases it is your responsibility to collect your package from your neighbour or speak with the post-person assigned to your route.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo. UK Shipping starts at £4.50.
Occasionally we may offer a discount on shipping fees eg: Spend £40 receive free shipping. This will be applied automatically to your order when your basket reaches £40 excluding VAT.
Save time and shipping fees by choosing Collection at checkout and we'll be in touch to arrange a convenient time to collect your order during our warehouse opening times. Collection is always weekday mornings between 8:30am - 12pm.
We also offer Free Local Delivery to some area's of ME12 and ME11 for those who find getting out a little difficult. Free delivery to Leysdown and Warden Bay require a minimum spend of £15.
NB: Please remember to contact us prior to collection as our warehouse operates a by appointment only policy.