We happily accept returns within 30 days of delivery and we'll refund the value of the order as soon as possible (usually the same day we receive the returned goods). We want you to be 100% happy with your purchase and the service you receive from Scanlansarts. If you encounter any problems please contact us so that we might resolve any issues you are experiencing. When returning unwanted goods please enclose your name, address and order number.
Scanlansarts will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We strive to ship all orders received by noon the same day, this excludes weekends and bank holidays. We pride ourselves on efficient delivery service to our customers. We use Royal Mail Tracked 48 or a courier of our choice for Standard UK mainland deliveries. Express deliveries we use APC Next Day Service with the exception of heavier or large items when we will use a courier of our choice. In the unlikely event there is a problem with your order we will always contact you as quickly as possible to remedy the situation.
To minimise delays please ensure there is someone available to accept the delivery between 9am and 6pm Monday to Friday. APC wlll provide automatic tracking updates to your mobile or email address. If you find you're no-longer available to accept delivery, simply use the link provided in your text or email to re-arrange delivery at a time more convenient to you.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.
In Store Collection
Save time and shipping fees by choosing In Store Collection at checkout and we'll be in touch to arrange a convenient time to collect your order during our warehouse opening times.
We also offer Free Local Delivery to some area's of ME12 and ME11 for those who find getting out a little difficult. Free delivery to Leysdown and Warden Bay require a minimum spend of £15.
NB: Please remember to contact us prior to collection as our warehouse currently operates a by appointment only policy.